Shipping policy

Shipping Policy

Where we deliver
We currently deliver to the United Kingdom only.

Shipping cost
Standard shipping is free on every order.

Processing time
Orders are processed and dispatched within 1–3 business days after your order is confirmed.

Delivery time
Delivery takes 5–8 business days after dispatch.
Business days are Monday to Friday, excluding UK bank holidays. Delays may occasionally occur during peak periods or due to circumstances beyond our control. We'll keep you informed of any significant delay.

Order tracking
As soon as your order ships, you'll receive an email with your tracking number. If you don't receive it, please check your spam folder or contact us.

Duo Pack: the free Massage Oil may ship separately, with its own tracking number.

Shipping address
Please double-check your shipping address at checkout. If you notice a mistake, contact us as soon as possible at support.bodybloom@gmail.com. We can update the address as long as your order hasn't been dispatched.

Lost or delayed parcels
Your order remains our responsibility until it is delivered to you. If your parcel hasn't arrived within 15 business days of dispatch, or if tracking shows it as delivered but you haven't received it, contact us at support.bodybloom@gmail.com. We'll investigate with the carrier and, where appropriate, send a replacement or refund you, at no extra cost.

Questions?
Contact us at support.bodybloom@gmail.com. We're happy to help.