Refund policy

45-Day Satisfaction Guarantee
We want you to love your Bloom Glow Therapy. If you're not satisfied, you have 45 days after receiving your item to request a return and get a full refund of the product price.

Your legal right to cancel
Under UK consumer law, you can cancel your order within 14 days of receiving it, without giving any reason. Our 45-day guarantee extends this period and does not affect your statutory rights.

How to return an item
To start a return, contact us at support.bodybloom@gmail.com with your order number and the reason for your return. We'll reply within 48 hours with your return instructions.
To be eligible for a return, your item must be complete, clean, and returned in its original packaging where possible.
Returns must be sent to the following address:
BodyBloom – 771 Avenue Marc Lepoutre, 84700 Sorgues, France
Items sent back to us without first requesting a return will not be accepted. As our returns address is in France, please allow extra time for your parcel to reach us.

Return shipping
- Within 45 days of delivery: returns are free. Once your return is approved, we'll send you a prepaid return label.
- After 45 days: change-of-mind returns are no longer accepted.
- Faulty, damaged or incorrect item: covered under your statutory rights, and we always cover the return costs.

Damages and issues
Please inspect your order upon receipt and contact us within 30 days of delivery if the item is defective, damaged, or if you received the wrong item, ideally with a photo. We'll make it right with a replacement or a full refund, as you prefer.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Free gifts
If your order included a free gift (such as the Smooth Skin Guide), you don't need to return it.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be refunded on your original payment method within 14 days. Original delivery is free, so there are no delivery costs to refund. Please remember it can take some time for your bank or card provider to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at support.bodybloom@gmail.com.